Trpinčeva ulica 37a
Ljubljana, 1000

+386 (0)59 020 183

Frequently Asked Questions

Please read our FAQ before sending us a message.

How long will it take to receive my rolling papers?

This sort of depends on which country you are ordering from. Most orders are manufactured in 2 working days. Delivery across Europe is around 1 week, whilst delivery to the rest of the world can take around 3 weeks. For larger orders, please contact us at info@snail.si

How do I update my billing or shipping address?

Click on My Account above in Main menu and then shipping and billing address. Click on the edit button and update your billing and shipping address.

How much do custom rolling papers cost?

Discounts on quantity also apply to different designs of the same booklet type.

Magnetic Maxi Pack, Magnetic 1, 1/4 with tips, King Size Wide with tips

From To Discount Booklet price
6 11 N/A 3.00€
12 23 10% 2.70€
24 47 13.3% 2.60€
48 95 20% 2.40€
96 191 30% 2.10€
192 383 40% 1.80€
384 * 50% 1.50€

King Size Wide, King Size Slim with tips, 1 1/4 + tips

From To Discount Booklet price
6 11 N/A 2.50€
12 23 10% 2.25€
24 47 16% 2.10€
48 95 20% 2.00€
96 191 32% 1.70€
192 383 40% 1.50€
384 * 52% 1.20€

King Size Slim, Double Regular, 1. 1/4

From To Discount Booklet price
6 11 N/A 2.00€
12 23 10% 1.80€
24 47 15% 1.70€
48 95 20% 1.60€
96 191 30% 1.40€
192 383 40% 1.20€
384 * 50% 1.00€
How much do pre-designed rolling papers cost?

Discounts on quantity also apply to different designs of the same booklet type.

Magnetic Maxi Pack with tips

From To Discount Booklet price
1 11 N/A 2.00€
12 23 5% 1.90€
24 47 7.5% 1.85€
48 95 10% 1.80€
96 191 12.5% 1.75€
192 383 15% 1.70€
384 * 20% 1.6€

King Size Slim with tips

From To Discount Booklet price
1 11 N/A 1.80€
12 23 5% 1.71€
24 47 7.5% 1.66€
48 95 10% 1.62€
96 191 12.5% 1.57€
192 383 15% 1.53€
384 * 20% 1.44€
I have a company in EU, how can I save tax?

Proceed to checkout. Just add your company name and VAT number in the intended field.

What is your return and refund policy?

For non-bespoke products, you may return your items within 14 calendar days for a refund or exchange. We will only accept returns on bespoke products where there is a fault with the order. Returned products should be unused and in the same condition as it was received along with its original packaging and with a proof of purchase. Refunds will be processed to the original payment method once we have received the goods and they have been inspected.

Which payment methods can I use?

You can pay with Credit card, Paypal and Bitcoins.

Do you have a minimum or maximum order quantity?

Our minimum order purchase is €12. For custom rolling papers, our minimum order size is 6 booklets.
We can produce up to 150,000 booklets per order – if you require more than please contact us first.

How can I apply coupon code to my order?

You can type in your coupon code on Cart page, under items you selected or on Checkout page, above billing information. Just write the correct code and click apply coupon.

Can I apply coupon code after I made my order?

You cannot apply coupon after you made your order. You have to apply it before you place your order.

What are your rolling papers made from?

Our rolling papers are made from pulp of vegetable fibers of textile and wooden origin, with natural Arabic gum only. All materials are sourced from Europe.

Do you offer booklets of different sized papers?

We offer different sizes of rolling paper booklets; King Size Slim, King Size Wide, Maxi Pack rolling papers, 1 ¼, double regular papers.

All of our products can be produced with or without the filter tips.

What if I have forgotten my user name or password?

Just click on the Lost your password? below the password field. Enter your username or email address in the field. You will receive a link to create a new password via email.

How do I modify the quantity of a product in my shopping cart?

Go to your shopping cart. Change the quantity of the product. Click update card below the price.

How do I remove an item from my shopping cart?

Go to your shopping cart and click (X) button next to the item you want to remove.

How do I know what is in my shopping cart?

When you add products to Cart you can see number of products and price in upper right corner of the page. When you click on it, you will be redirected to your shopping cart.

WRITE US A MESSAGE

Get a quote