This website is the official website of the company Mombly d.o.o., Šarhova ulica 22, 1000 Ljubljana, Slovenia, EU (“Snail”), located at https://snailpapers.com. By continuing to interact with the website and its contents, you accept you have read and agreed to the terms set out in this document. The references on our website ”us”, ”our”, ”we” refer to the company Mombly d.o.o., Snailpapers.com.

This is a legal agreement between you, as the end-user, and our company. Please read terms and conditions carefully before deciding to continue using our website and creating your account.

We reserve the right to change, delete or add any contents and parts of this Agreement at any time, without any previous notice.

You must be at least 16 years old to browse through this website. You must be at least 18 years old to create your own account or purchase products through our website. In case of registration on our website, it is your sole responsibility to overview, manage and control your account and exiting the website properly after finishing browsing.

Disclaimer

All of the information on the Snail website is intended strictly for informational purposes only and are not meant to construe any legal effects, unless explicitly indicated otherwise. The information on this the website should not be understood and is in no way meant to represent an offer made by Mombly d.o.o.

Snail aims to provide updated and accurate information on the website. In case of any kind of errors and inaccuracies, the Snail does not accept any responsibility or liability whatsoever with regard to such information.

Although we try to minimize any kind of disruption, it cannot always be fully eliminated. We do not accept any responsibility or liability for any damages caused by functioning, malfunctioning, non-functioning or non-accessibility of this website.

Snail is not responsible or liable for any consequences thereof. Some of the products, product information and product specification on the website are only provided for informative purposes. Discrepancies between the appearance on the website and the actual products or product information may exist. Not all products are available in all countries, while in some countries they may only be available with certain specifications or configurations. For actual information on specific products or its availability and specifications in each country, please contact us directly. Snail explicitly reserves the right to change the design, equipment and delivery specifications, at its own discretion, without any prior notification.

The Snail website may contain links to other websites. Snail does not assume any liability or responsibility for the contents, accuracy, availability, safety or any other aspect of such websites, entered through an external link on the Snail website.

This disclaimer is not intended to limit our liability in cases when the Snail is in contravention in pursuant to applicable laws, or to exclude its liability when it may not be excluded under the respective law.

Copyright and Other Rights Notice

All the material published on this website, except from customization tool available designs is intended for your private use only and may not be used, reproduced, copied, downloaded, posted, distributed in any form or by any means without the explicit previous permission of Mombly d.o.o.. The permission may be withheld in our sole and absolute discretion.

The customization tool allows a visitor or member of the website to use premade designs, backgrounds, clip arts or other elements (designs) to be added to the template. Designs are available for creating custom product design and are not allowed to be used, reproduced, copied, downloaded, posted, and distributed in any form or by any means in another way than for the sole purpose of buying a customized end product or selling the end product. Snail does not cover any damages that are made for improper use of the designs or final product.

The user is solely responsible for designs which are added to the template and to the end product. The designs are a subject of protection under copyright, industrial property and/or other rights. Snail does not cover any damages related to designs, use of designs or final product.

All contents of the website are a subject of protection under copyright, industrial property and/or other rights. The trademarks represented on the Snail website, including corporate logos and emblems, are a subject of copyright, as well as trademark rights of either Snail or third persons authorizing Snail to use them. All contents, graphics and designs are protected under the applicable Slovenian and international copyright and intellectual property laws.

Personal Data Protection

At Snailpapers.com, we have always honored our users’ right to data privacy and protection. Upon visiting the Snail website, “cookies” may be placed on the computer, from which the website is accessed from, in order to enhance website browsing. Snail can in no way guarantee personal data protection on other websites, accessed through an external link on the Snail website.

Certain features of Snail website may require visitors to provide some personal data (for example e-mail address in order to subscribe to the Snail newsletter and age).

By transmitting through our communication channels (email, phone, fax, post), you agree that we can use your voluntarily given personal data for communication, sales, delivery and/or after-sales purposes under the contracting GDPR clarification. If you would like to check storage, collection, usage or disposal of your personal data, please send an inquiry to privacy@Snailpapers.com.

Any or all material you transmit to us through our website may be treated publicly and non-confidentially. We do not use additional encryption in our emails and we can’t be responsible for the misuse of the content of the third party. You are solely responsible for publishing comments, blogs, pictures, videos or any sort of material on our website. By agreeing to our terms and conditions you also understand that Mombly d.o.o. may review and delete any content that violates this Agreement or which may be offensive, illegal or violate the rights, harm, or threaten the safety of Mombly d.o.o. or any other user of our website.

USERS
Merchandise and Purchases

Through our website, we offer a wide variety of products. However, we cannot always guarantee the availability of the products. After you make an order, all of the details of your purchase will be transmitted to you by an e-mail.

Customization tool

We provide a customization tool for users to easily prepare a custom rolling papers, filter tips, lighter leashes, rolls, display boxes,… If some customization option is not available please contact our sales team (info@snailpapers.com) and they will help you with completing a manual order. For quick help, you can always communicate with our sales team over the Chat window.

With customization tool, a user can create a custom design by browsing through the backgrounds or clip art galleries or Snail-premade booklets. User can also upload pictures or other files (PDF, EPS, PNG, JPG,..) or simply add pictures from Facebook or Instagram. User can also add texts and design them.

At some products, you can use download the PDF preview file, which is in low resolution for a user to quickly check the complete design. The PDF preview file is not meant for printing.

We offer a 3D preview of your design which is a fair representation of the end product and customer must pay attention if designs are correctly placed, rotated resized or positioned. The 3D preview and the template is provided to minimize the possibility of mistakes when submitting the end design.

Resizing vector elements will not change the quality of the element. Resizing images can result in low resolution which is not the best for printing. User is fully responsible for the end design and end product.

The design can be saved in two ways:
– temporarily in a browser until the expiration of a cookie or your browser setting
– permanently by creating an account and saving the design before adding it to the cart.

Basic and full design checkup: 

For every order, we will do basic print check service and in case of mistakes inform you of possible corrections. You will receive at your e-mail next documents: current design file, design file with suggested corrections and your images. Full design check offers a more extended check of your design.

BASIC PRINT CHECK FULL PRINT CHECK
YES YES FORMAT CHECK
We check your layout template if it matches the final template of the selected product.
YES YES TRIM CHECK
We will check if all background design is filled to the blue line and if you added background design also in the area of the rolling paper leaves slot.
YES YES RESOLUTION WARNINGS
We will check if the print file has any warnings related to the resolution of the picture.
NO YES BACK SIDE CHECK
We will check if there is any suspicion that your backside design is wrongly positioned.
NO YES SIDE SIDES CHECK
The finished booklet has many small sides. We will check the print design if the texts and graphics are positioned in the centre of the small sides.
NO YES FONT CHECK
We will check if all fonts are converted or embedded into a vector graphics.
NO YES SHARPNESS OF TEXT, IMAGES & GRAPHICS
We will check if your artwork elements have a resolution of at least 300 DPI.
FREE 5 € PRICE

 

Free Design Corrections are available for every customer. Extra Design Corrections are available to customer who has paid the Full Design Check with their order or to those who will pay the additional payment of 10€.

Free Design Corrections include (if you selected only Basic Design Check):
+ your design will be corrected to the blue line
+ we will insert new pictures with better the resolution that you will provide
+ we will change the size of elements/background in your design
+ we will remove or replace some elements (no more than 3)
+ number of correction available: 1

Extra Design Correction includes (if you paid Full Design Check):
+ your design will be corrected to the blue line
+ we will insert new pictures with better the resolution that you will provide
+ we will change the size of elements/background in your design
+ we will remove or replace some elements (no more than 5)
+ we will correct the rotation of pictures or design
+ we will reposition the elements
+ number of correction available: 3

Sales representatives or customer service team has a discretion right to decide when Free or Extra service is required.

Production and delivery times: 

We offer stress-free orders – for every order, you will receive an estimated production time and if necessary receive a follow-up/tracking number. We are not a shipping company, but we have other great service provider UPS, GLS, PS who will deliver products to your door. Please note that all production and delivery times are informative nature and they can change anytime.

Orders with collections will be shipped from the warehouse in 1-3 working days for small quantities up to 1000 units.

Production times for custom rolling papers (small orders):
1000 units – up to 5 working days,
5000 units – up to 15 working days,
10000 units – up to 20 working days,
50000 units – up to 6 weeks.

The order with added “finishes” / “add-ons” can prolong the production time:

For small order, we ship packages up to 32kg (UPS) or 40kg (GLS) per package. On your request, we can also ship your big orders of 10.000 and 50.000 units in multiple 5000 units shipments, extra costs can apply.

Delivery times for custom rolling papers (small orders):

GLS DELIVERY SERVICE (EU delivery only): 

AT Austria 4
BE Belgium 3-6
BG Bulgaria 4-6
HR Croatia 2-7
CZ Czech Republic 3-6
DK Denmark 3-6
GB England 3-6
EE Estonia 4-7
FI Finland 5-9
FR France 3-6
DE Germany 2-6
GR Greece 4-7
NL Holland (The Netherlands) 3-6
HU Hungary 2-5
IE Ireland, Republic of 4-8
IT Italy 2-6
LV Latvia 4-8
LT Lithuania 5-8
LU Luxembourg 3-6
MC Monaco 3-6
NL Netherlands, The (Holland) 3-6
GB Northern Ireland 4-8
NO Norway 5-7
PL Poland 3-6
PT Portugal (excluding Azores and Madeira) 4-8
RO Romania 3-6
RS Serbia 4-7
SK Slovak Republic 2-5
SI Slovenia 1-2
ES Spain (excluding Canary Islands, Ceuta and Melilla) 4-8
SE Sweden 2-7
CH Switzerland 3-7
TR Turkey 7-9

 

 

Delivery Service Description Delivery times
UPS Standard EU road delivery until the end of the day Available only for the EU countries, please see the map below

 

UPS Express Saver Next day flight delivery in EU and quick worldwide delivery until the end of the day. Normally: 1-5 days
EU: next day USA/ Canada: end of the 2nd day Asia: end of the 2nd or 3rd day
UPS Express Next day flight delivery in EU up to 12 AM and 12h worldwide delivery Normally: 1-3 days
EU: next day until 12 AMZDA / Canada: 2nd day until 12 AM Asia: 2nd or 3rd day until 12 AM
UPS Expedited Road-flight delivery outside the EU until the end of the day. Normally: 2-5 days
Date & Time of delivery can be assessed after the order is prepared. You can estimate your delivery time with an online tool “Calculate Time and Costs” at ups.com.

UPS delivery service (Worldwide delivery): 

Delivery times for EU – Standard:

Regular Shipping

Regular shipping is very economical shipping with longer delivery times. On your request, we can provide you with a tracking number.  Download the document with delivery times from this link.

Mombly d.o.o. takes no responsibility whatsoever if the products are not delivered or delivered partly due to the transport mistakes. We always help our clients and provide them with tracking codes and initiating procedures at delivery service providers. You can always contact our sales representatives to give you advice and help you out.

Safe and Secure Online Transactions

All transactions made on Snail are encoded with a secure SSL certificate. Snail does not accept any responsibility or liability for any damages caused by functioning, malfunctioning, non-functioning or non-accessibility of the certificate, internet banking software or this website.

Product Descriptions

All at Mombly d.o.o. try to give the most accurate and precise description of our products. We do not guarantee that product description or other content on the website is completely accurate, complete, reliable and precise. Discrepancies between the appearance on the website and the actual products or product information may exist. Not all products are available in all countries, while in some countries they may only be available with certain specifications or configurations. Snail papers explicitly reserve the right to change the design, packaging and delivery specifications, at its own discretion, without any prior notification. If you feel that some or all products on the website are not described correctly, please let us know by contacting us on info@Snailpapers.com.

Pricing and Delivery

All prices in custom and collections page are in EUR (€). All of the product prices which are displayed on our website represent the full price of the product excluding shipping and tax. We cannot confirm the shipping charges for any item until you order them.

Payment Terms

There is more than one way to pay. We accept any credit card via PayPal or bank transfer. Unless otherwise agreed, the payment should be 100% in advance. We do not accept any responsibility or liability for any damages caused by payment delays. You should always make sure the payment has been accepted and that the products have been put into production.

Wholesale users:

All prices in EUR (€) do not include transport, duty tariffs or taxes. All products and delivery fees must be paid before the product will be put into production. Snail does not accept any responsibility or liability for any damages caused by payment delays. You should always make sure the payment has been accepted and that the products have been put into production. For more information please contact our support at info@Snailpapers.com

For more information please contact our support at info@Snailpapers.com or directly your sales representative.

Returns and Refunds

Thanks for shopping at Snailpapers.com. If you are not entirely satisfied with your purchase, we’re here to help. It is ok to change your mind. If you are not totally satisfied with your Snail purchase you can return any item within 14 days after receiving it, together with proof of purchase (invoice), the item must be unused and in the same condition that you received it. We accept returns of customized rolling papers only where the mistake is on our part. For details on the Snail papers, please visit www.snailpapers.com/

Returns

We accept returns of products from our store. We accept returns of customized rolling papers only where the mistake is on our part. You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are not­ refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Duty and Tax Charges are not included in shipping costs and are later billed to the party who pays the shipping charges.

Our biggest shipping unit is Snail Mastercase or packages with dimensions 76cm x 76cm  x 76cm, with weight up to 32 kg (UPS) or 39kg (GLS). We can ship many packages in one shipment.

For wholesale clients we offer additional UPS services and additional costs:

– Duty and Tax Forwarding Charge (estimated: +22 € + DDV)

– Large Package Surcharge (estimated: +70 € + DDV)

– Over Maximum Limits (estimated: +60 € + DDV)

– Special Handling (estimated: +7 € + DDV)

– Direct Delivery Only (estimated: +3 € + DDV)

– The declared value for transport

For more information about the services, please see the next link:
https://www.ups.com/si/en/shipping/zones-and-rates/additional.page#contentBlock-12

Contact Us

If you have any questions on how to return your item to us, contact us.

Applicable law

The website Snailpapers.com (including these Legal Notices) shall be governed by Slovene law. The Slovene courts shall have exclusive jurisdiction over any disputes arising from this site.

You are kindly invited to inform us of any errors or inaccuracies on our website, as well as to ask us any questions you may have at info@Snailpapers.com or any of our other given contacts.

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